• We now offer Hotels, Apartments, Transfers and Sightseeing tours online
• You can Make, Amend and cancel all your online bookings yourself without contacting needahotel and you may also print your own client voucher.
• Please email rbssales@gta-travel.com if you need assistance with any bookings, cancellations or amendments.
• Please take care to read our terms and conditions and ensure you understand our cancellation policy prior to making a booking online.

• If a booking is made over the phone we send out the invoice on the date of the booking.
• If a booking is made on the internet an invoice is sent on the date of travel and full payment is due after travel, we do not require deposits - just full payment.

• “AVAILABLE” bookings should confirm online within 30 seconds
• Bookings “ON REQUEST” are usually processed within 24 hours and up to 48 hours in a long-haul destination. Very occasionally it may take longer than that if the hotel reservations office is closed, particularly if you process your booking at the weekend. Also please take into consideration the time differences.

• To access your voucher online click on print voucher when the reference is on your screen, you can print the voucher as many times as you wish.
• If you make a booking by Phone or email with our reservations team you will not be able to access this booking online nor its voucher, the voucher will be sent to you by the team.

• If you cancel or amend a booking you may be subject to charges. Please read our terms and conditions carefully or phone our call centre for more information.
• If you cannot cancel the booking on the system please e mail rbssales@gta-travel.com and our team will endeavour to cancel the booking for you
• All amendments must also be e mailed to rbssales@gta-travel.com if you wish our res staff to make an amendment for you
• Please note that any amendments and cancellations made directly with the hotel will be invalid.

• Cancelling a confirmed reservation, It is possible to cancel reservations without any charges 3 days prior to the arrival date (If there are exceptions you will be notified)
  If within the 3 days Please contact us on 08705 143800 / 00353 1275 0211

How to cancel a confirmed reservation please follow the steps below:

1.       Log into the website www.needahotel.com

• YOU WILL NEED TO CANCEL THIS BOOKING BEFORE THE CANCELLATION DEADLINE OR YOU WILL BE LIABLE FOR FULL CHARGES

• If you do not secure your original option or if you are not offered an alternative option unfortunately we do not have a suitable hotel online. Please contact our reservations team for further assistance as they do have alternative accommodation sources available inhouse. rbssales@gta-travel.com.

• Hotels with no more allocation available still appear as we can request further allocation from the hotel. The hotel accepts or rejects these bookings at their discretion.

• Please contact our reservations team for assistance. rbssales@gta-travel.com
• Room types may vary
• Room types vary from hotel to hotel and country to country
• For example a triple room may consist of three single beds or one double and one roll up bed. Also, often double rooms may consist of two single bed made up as one. Please contact us if you need any clarification.

Management Reports:

Should you need to run a management report to compare your sales against the invoice or 'Group Payment System' e.g. ACAS, there is an straight forward reporting system.

• Having entered your Agent & Shop code and your email address, click "Continue", you have now accessed the Index Page
• Index Page, click on "Management Reports", this will bring you onto "Booking Management Reports" page, click "Continue"
• You are now through to "Client Bookings Report Selection" page, fill in these boxes
• "Created" are the dates that bookings were made by your staff, on the system, "Departures" are the dates that your valued customers are due to check in. We only invoice from the date of Departure. Enter your date range
• You can view the files as a webpage by clicking "Web" or they will be transferred onto an "Excel" document by clicking on the "file" icon. Click "Continue" when all criteria has been entered
• This will then bring you to the "Requested Reports" page
• It may take a few minutes for the website to filter out your bookings. Click "Refresh" a couple of times to speed up the process. Always pay attention to the "Status" icon
• The report will then show up as "Completed" under the "Status" Icon. Click "View", then "Open" on the "File Download" pop up. This will open it up in "Excel" format